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CHARTING YOUR COURSE: A LEADERSHIP TOOLKIT FOR MUNICIPAL CAOS
COMING SEPTEMBER 2025
The "Charting Your Course: A Leadership Toolkit for Municipal CAOs" is a practical and comprehensive resource for anyone currently serving as a Chief Administrative Officer (CAO), newly appointed to the role, or aspiring to take it on. This guide offers support at every stage of your CAO journey—whether you're preparing for your first role or seeking fresh insights to navigate current challenges.
Recognizing that no two municipalities—or CAO experiences—are alike, this Toolkit provides adaptable strategies and tools to strengthen your leadership, deepen your political acumen, and enhance your impact. You’ll find guidance on managing Council relationships, building high-performing teams, leading with integrity, and aligning operations with strategic goals.
Inside, you'll discover:
- Role clarity, governance essentials, and local government dynamics to ground you in the fundamentals of the CAO position.
- Practical tools for onboarding, strategic planning, and crisis leadership - with the First 100 Days framework as a cornerstone, offering a phased roadmap to build trust, momentum, and long-term impact.
- Guidance on professional boundaries, resilience, and political navigation to help you lead with integrity and composure in challenging situations.
- Tips for interviewing, employment contracts, and career sustainability to support both entry into the role and long-term career growth.
- Inclusive leadership approaches that support reconciliation and equity, helping CAOs lead diverse teams and foster trust in their communities.
This Toolkit is more than a manual - it's a roadmap and a companion throughout your leadership journey. It reminds CAOs that they are not alone: a national community of peers and CAMA resources are here to support you.
